Thank you for shopping with Raynbeau LLC! We are committed to providing you with high-quality, safe, and sustainable products. Please review our refund policy below to ensure a smooth and transparent shopping experience.
1. General Refund Policy
We offer refunds on products purchased through our app, provided the following conditions are met:
- The product is unused, undamaged, and in its original packaging.
- You request a refund within 30 days of the purchase date.
To initiate a return, please contact our customer support team at [customersupport@raynbeau.store]. You will be provided with instructions on how to return the product and receive your refund. Shipping fees for returns are the responsibility of the customer unless the return is due to a product defect or shipping error.
2. Clearance Sales
Please note that all products purchased during clearance sales are final sales. We do not accept returns or issue refunds on clearance items. This includes any products sold at discounted prices as part of seasonal promotions or clearance events.
3. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at customersupport@raynbeau.store. We will work with you to resolve the issue, either through a replacement or a full refund. You may be asked to provide photographic evidence of the damage for processing.
4. Refund Processing Time
Refunds will be processed within 7-10 business days after we receive the returned product. Refunds will be issued to the original payment method used during the purchase.
5. Contact Us
If you have any questions or concerns about your order or our refund policy, please reach out to our customer support team at customersupport@raynbeau.store. We are here to help!
Thank you for choosing Raynbeau LLC, where safety, sustainability, and quality are at the heart of everything we do.